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Oobit
August 18, 2026
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5
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Table of contents
Why Was My ID Upload Rejected?
How Do I Pass the Selfie Check?
What If My Name Does Not Match My ID?
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Most ID verification issues happen because of:
To prevent delays, make sure your ID photo is clear, complete, and matches your account information exactly.
Your ID must:
If your ID does not match your registered name, verification may fail and require manual review.
Use this checklist before uploading:
A clean, well-lit image significantly reduces verification delays.
After your ID, the app asks you to take a selfie to confirm it is really you. To pass the first time:
Your Oobit account name must match your government-issued ID exactly. Even small differences in spelling or order can trigger verification failure.
If you made a mistake during signup, contact Oobit Support before attempting repeated uploads. Repeated failed attempts may delay your verification further.
My ID is from a different country than where I live. Which rules apply?
The country that issued your ID decides which documents are accepted.
Can I use my residence permit as my ID?
No. A residence permit is not accepted as your ID document. Use your passport, ID card, or driver’s license instead. A residence permit can still be used as proof of address if it shows your full address.
Why does glare cause my ID upload to fail?
Glare can block key details such as your name, ID number, or expiration date. If the system cannot clearly read your information, verification will fail automatically. Use natural lighting and avoid direct flash reflections. Slightly tilt the document if needed to remove glare.
Can I upload a photocopy or scanned copy of my ID?
No, photocopies, screenshots, and photos of a screen are not accepted. You must upload a photo of your original physical ID. The verification system checks for authenticity features that are not visible on copies.
What if my ID is slightly damaged?
Minor wear is usually acceptable as long as your details are fully visible and readable. However, if key information is faded or obscured, verification may fail. If your ID is significantly damaged, consider renewing it before attempting verification again.
Why was I asked to upload my ID again?
You may be asked to re-upload your ID if the first image was unclear or if additional verification is required. This is part of standard compliance and security checks.
How long does verification take?
Automatic checks are often quick. If your documents go to manual review, it can take from a few hours to a few days. You will receive a notification in the app once your verification is complete.
Can I update my name after verification?
Name changes require supporting documentation and manual review. If you need to correct your name, contact Oobit Support and provide the appropriate documents.
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Abra seu tesouro, guarde dólares e comece a pagar o mundo.
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Oobit provides technology that enables users to spend digital assets through existing payment networks. Services are subject to regional availability and regulatory requirements. Oobit operates through multiple entities globally. Certain features may be provided by licensed partners depending on your location.
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