What documents can I use as my Proof of Address?

Proof of Address (POA) is a document that confirms the home address you gave when you signed up for Oobit. It must show your full name and your full address, and it must come from a trusted source such as a bank, a government agency, or a utility provider. The full list is below.

Oobit asks for POA as part of standard identity verification (KYC). How recent the document must be depends on the product you are verifying for:

Proof of address rules by product
	Crypto Card	Send Crypto to Bank
Document age	Issued within the last 3 months	Issued within the last 6 months
Mobile phone bills	✗	Accepted if issued within the last 6 months

‍

Document Requirements

Your document is accepted only if it meets every rule below:

Your name: the name on the document must match the name on your ID and your Oobit account. Documents in a relative's name are not accepted unless your region officially allows it.
Your full address: street, house number, and city must be visible. PO boxes are not accepted.
Recent: issued within the last 3 months for the Crypto Card, or the last 6 months for Send Crypto to Bank.
Complete: if the document has two sides or several pages, upload all of them.
Original file: upload the original document or a full scan. No screenshots, no photos of a screen, no cropping, and no edits.

If your ID already shows your full address, you can use it as your POA too. No separate document is needed.

Which Documents Can I Use?

Identity documents

Accepted only if your full address, including street and house number, is printed on them:

Passport
ID card
Residence permit
Driver's license

A residence permit can be used as proof of address, but it is not accepted as your main ID document. See accepted documents per country.

Government documents

Showing your full name, the issuer's name, and your address:

Tax letter or notice
Residency certificate
Local council or municipal bill
Letter from a government agency

Utility bills

Showing your name, the provider's name, and your address. Mobile phone bills follow the rules in the table above.

Landline telecom
Water or electricity
Internet

Bank documents

Showing your name, the bank's name, and your address:

Bank statements
Bank letters confirming your address

Other

Lease agreements showing your name and address

Documents We Do Not Accept

Mobile phone bills for the Crypto Card
Statements of app purchases
Screenshots or photos of a screen
Cropped images or cropped PDF files
Documents with a PO box instead of a home address

Why Was My Proof of Address Rejected?

These are the most common reasons. Check your document against each one before you upload again:

Too old: the issue date is older than 3 months (Crypto Card) or 6 months (Send Crypto to Bank).
Name does not match: the name differs from your ID or is someone else's.
Address incomplete: the street, house number, or city is missing, or it shows a PO box.
Not the original: a screenshot, a photo of a screen, or an edited file.
Cut off: cropped edges, or a missing back side or page.
Wrong document type: for example an app purchase statement, or a mobile phone bill for the Crypto Card.

Build your business on digital dollars.

Open your treasury, hold dollars, and start paying the world.

Get started

Construye tu negocio sobre la base del dinero digital.

Abre tu tesorería, guarda dólares y empieza a pagarle al mundo.

Get started

Construa seu negócio com dinheiro digital.

Abra seu tesouro, guarde dólares e comece a pagar o mundo.

Get started

Get Oobit

Scan the QR code to download the app

Download Oobit

Join us, be you.

If you're excited by the future of money, we'd love to hear from you.

Join our team

The People's Money.

Personal

Crypto Card AI Payments Send Money Local QR Payments Connect Your Wallet Crypto Cashback ATM Withdrawals

Business

Global USD Account Corporate Cards Expense Management Pay Contractors

Explore

Pay with Bitcoin Pay with USDT Send Crypto to Bank Send Money to Mexico Send Money to Philippines

Company & Support

About Our Fees Help Center Research News Blog Careers

Privacy Notice Terms of Use Legal & Compliance

Oobit provides technology that enables users to spend digital assets through existing payment networks. Services are subject to regional availability and regulatory requirements. Oobit operates through multiple entities globally. Certain features may be provided by licensed partners depending on your location.

US Cryptocurrency services are provided in partnership with Bakkt Financial Solutions I, LLC. Bakkt is registered with FinCEN as a Money Services Business (MSB) and holds state money transmitter licenses.

Privacy Notice Terms of Use Legal & Compliance