Frequently Asked Questions

Answers to commonly asked questions

Getting Started

What is Oobit?

Oobit is a global payments app that lets you pay with crypto anywhere Visa or MasterCard is accepted. You can pay in-store, online, or on the go while keeping your assets in your existing wallet. Oobit instantly settles in the merchant’s local currency without you touching fiat.

Do I need to move my crypto into Oobit?

No. Oobit connects to your existing wallet such as MetaMask, Binance Wallet, Trust Wallet, Ledger, and others. You keep full custody of your assets.

Do I need to verify my account to use Oobit?

Yes. Verification is required to meet global compliance standards and to unlock all payment and transfer features.

Which cryptocurrencies does Oobit support?

Oobit supports USDC, USDT, BNB, USDR, EURR, BTC, DOGE, ETH, SOL, TRX, XRP, XTZ, TON, VET, XAUT, LTC, XLM, TRUMP, ADA, BCH, and SHIB for payments and transfers.

What documents do I need for verification?

You will need a valid government-issued photo ID such as a passport or driver’s license and sometimes proof of address depending on your country.

Is Oobit safe to use?

Yes. Oobit follows strict global compliance standards, uses bank grade encryption, and ensures that your assets remain under your control until the payment is processed.

How do I start using Oobit?

Download the Oobit app from the App Store or Google Play, connect your wallet, complete verification, and start paying or sending instantly.

How long does verification take?

Most accounts are verified within a few minutes, but in some cases it can take up to 24 hours if additional checks are needed.

How can I add funds to my Oobit account?

You can buy crypto in the Oobit app with a credit card starting from 10 USD or transfer supported cryptocurrencies from your existing wallet or exchange.

Why was my verification rejected?

Your verification may be rejected if the documents are expired, unclear, or do not match your account details. You can re-submit the correct documents directly in the app.

Is Oobit available in my country?

Oobit is available in most countries worldwide and continues to expand every month. You can view the full list of unsupported countries here.

If I do not have a wallet, can I still use Oobit?

Yes. Oobit allows you to create a built-in wallet during setup so you can start paying, sending, and receiving crypto right away. You can also connect an external wallet at any time.

Pay with Oobit

How does Oobit’s Tap & Pay work?

Oobit uses NFC technology similar to Apple Pay or Google Pay but for crypto. You select the cryptocurrency in your wallet, tap your phone at any Visa or MasterCard terminal, and remain in crypto until the moment of payment. Oobit instantly handles the conversion in the background so the merchant receives local currency.

Can I pay online with Oobit?

Yes. Oobit works at any online checkout where Visa or MasterCard is accepted. Simply use your Oobit virtual card and your crypto is converted at the time of payment.

Where can I pay with Oobit?

Anywhere Visa or MasterCard is accepted, including supermarkets, cafés, restaurants, hotels, airlines, and online stores.

Can I send money internationally with Oobit?

Yes. You can send stablecoins or crypto instantly to friends, family, or businesses worldwide without banks, without borders, and with minimal fees.

How much does it cost to use Oobit?

Creating your account, transferring money, and getting paid are always free. If a fee applies, it will always be shown clearly in your receipt or confirmation.Payments with Oobit cost up to 1% (minimum $0.25). You can use Oobit both in-store with NFC and online with supported Visa merchants. Oobit uses USD as the base currency, and when you spend in another currency the conversion happens automatically at a competitive rate. A small international transaction fee may apply.

What are the maximum spending limits on Oobit?

These are the maximum limits for using OobitDaily limit: You can spend up to 10,000 USD per dayMonthly limit: You can spend up to 50,000 USD per monthThese limits may be updated from time to time and we will always notify you in the app or in the Terms of Use.

What is the difference between Oobit and a crypto debit card?

Oobit works directly from your existing wallet without requiring you to preload funds. It lets you tap to pay in-store or pay online instantly anywhere Visa or MasterCard is accepted while keeping custody of your assets until payment.

How fast are Oobit payments?

Payments are processed in seconds. Transfers are instant or near-instant depending on the blockchain network.

Can merchants accept Oobit without changing their system?

Yes. Any merchant that accepts Visa or MasterCard payments can accept Oobit with no extra setup.

Troubleshooting

Tap & Pay is not working. What should I do?

Make sure your Oobit card is added to Apple Pay or Google Pay and set as the default payment method. Check that your device supports contactless payments and that the terminal accepts them. If the issue continues, remove and re-add the card in your wallet app.

My transaction was declined. Why?

This can happen if you have insufficient crypto balance or if the terminal rejects the transaction. Check your app notifications for details and try again.

How do I set up Oobit with Apple Pay or Google Wallet?

Open the Oobit app, go to your card settings, and follow the prompts to add it to Apple Pay or Google Wallet. Once added, you can pay anywhere Visa or MasterCard is accepted.

Why is my deposit not showing?

Deposits may take time depending on the blockchain network. Check the transaction status in your external wallet or exchange and confirm you used the correct Oobit deposit address.

Why did my withdrawal fail?

Withdrawals can fail if the wallet address is invalid or the network is congested. You can retry after fixing the issue.

My app keeps crashing. How can I fix it?

Ensure your app is updated to the latest version, clear your device cache, and restart your phone. If the issue continues, reinstall the app.

I did not receive the verification email. What should I do?

Check your spam or junk folder, then request a new email from the app. Make sure you entered the correct email address during signup.

I see “details already used” when creating my account. How do I fix this?

This means your email or phone number is already linked to an existing account. Log in with those details or contact support through the app.

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Use the live chat inside the Oobit app on your phone.

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Frequently Asked Questions

Getting Started

Pay with Oobit

Troubleshooting

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